Remote Support

Need help with your computer or network? Our technicians are ready to assist you remotely. Follow the steps below to start a secure remote support session.

How to Start a Remote Support Session

Step 1: Download the Remote Support App
Download Splashtop SOS using this link:
https://www.splashtop.com/sos-download

Step 2: Run the App
Open the downloaded file. You’ll see a window with a 9-digit session code. Keep this window open.

Step 3: Share Your Session Code
Send us your code using one of these methods:

  • Email: helpdesk@tekyhost.com
  • Phone: 1-888-638-1233
  • Send code via Live Chat

Security & Privacy

  • You are always in control—sessions only begin with your permission.
  • All connections are encrypted and secure.
  • No software is permanently installed on your device.
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